/* ══════════════════════════════════════════════════════════════════════════
   Circl Support Console
   ──────────────────────────────────────────────────────────────────────────
   Self-contained: its own faces and tokens, so it shares nothing with the
   public help centre and neither can break the other. A dark rail against a
   light working area, which is the shape most ticketing tools settle on
   because it keeps navigation and content visually separate at a glance.
   ══════════════════════════════════════════════════════════════════════════ */

@font-face{font-family:'ClashDisplay';src:url('fonts/ClashDisplay-Medium.otf') format('opentype');font-weight:500;font-display:swap}
@font-face{font-family:'ClashDisplay';src:url('fonts/ClashDisplay-Semibold.otf') format('opentype');font-weight:600;font-display:swap}
@font-face{font-family:'ClashDisplay';src:url('fonts/ClashDisplay-Bold.otf') format('opentype');font-weight:700;font-display:swap}
@font-face{font-family:'Nunito';src:url('fonts/Nunito-Regular.ttf') format('truetype');font-weight:400;font-display:swap}
@font-face{font-family:'Nunito';src:url('fonts/Nunito-SemiBold.ttf') format('truetype');font-weight:600;font-display:swap}
@font-face{font-family:'Nunito';src:url('fonts/Nunito-Bold.ttf') format('truetype');font-weight:700;font-display:swap}

:root{
  --green:#3E9A52; --green-dk:#2F7A40; --green-sf:#EDF6EF;
  --nav:#101A13; --nav-fg:#9FB0A6; --nav-on:#FFFFFF;
  --ink:#141D17; --body:#3E4A43; --dim:#6B7A71;
  --line:#E3E9E5; --bg:#F6F8F7; --card:#FFFFFF;
  --sub2:#FBFCFB; --pill-bg:#EEF1EF;
  --amber:#B7791F; --amber-sf:#FDF6E7;
}

/* Dark theme. The rail is already dark in both, so only the working area and
   its surfaces move. Redefined twice for the same reason as the help centre:
   the default "system" setting stamps no attribute, so the media query has to
   cover it while an explicit choice still wins in both directions. */
@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]){
    --green:#5BC174; --green-dk:#7BD494; --green-sf:#16261B;
    --nav:#080D0A;
    --ink:#ECF2EE; --body:#BDC9C2; --dim:#8B998F;
    --line:#2A352E; --bg:#0E1511; --card:#151D18;
    --sub2:#121A15; --pill-bg:#26302A;
    --amber:#E0A94B; --amber-sf:#2A2113;
  }
}
:root[data-theme="dark"]{
  --green:#5BC174; --green-dk:#7BD494; --green-sf:#16261B;
  --nav:#080D0A;
  --ink:#ECF2EE; --body:#BDC9C2; --dim:#8B998F;
  --line:#2A352E; --bg:#0E1511; --card:#151D18;
  --sub2:#121A15; --pill-bg:#26302A;
  --amber:#E0A94B; --amber-sf:#2A2113;
}
*{box-sizing:border-box}
body{
  margin:0;background:var(--bg);color:var(--body);
  font-family:'Nunito',-apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif;
  font-size:15px;line-height:1.6;-webkit-font-smoothing:antialiased;
}
h1,h2,h3{font-family:'ClashDisplay',sans-serif;color:var(--ink);margin:0;line-height:1.25}
a{color:var(--green);text-decoration:none}
button{font-family:inherit}
[hidden]{display:none !important}

/* ── Sign in ────────────────────────────────────────────────────────────── */
.si{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px}
.si-card{width:100%;max-width:380px;background:var(--card);border:1px solid var(--line);
  border-radius:18px;padding:34px 30px;box-shadow:0 10px 34px rgba(20,29,23,.07)}
.si-card img{height:26px;margin-bottom:22px}
.si-card h1{font-size:22px;font-weight:600;margin-bottom:5px}
.si-card p.sub{margin:0 0 22px;color:var(--dim);font-size:14px}

/* ── Shell ──────────────────────────────────────────────────────────────── */
.sa{display:flex;min-height:100vh}
.sa-nav{
  flex:0 0 232px;background:var(--nav);display:flex;flex-direction:column;
  padding:24px 16px;position:sticky;top:0;height:100vh;
}
/* align-self is load-bearing: the rail is a column flex container, so the
   default align-items:stretch blows the image width out to the full rail
   while the fixed height holds, which distorts the wordmark. */
.sa-nav .mark{height:22px;width:auto;align-self:flex-start;
  margin:4px 8px 26px;filter:brightness(0) invert(1);opacity:.95}
.sa-nav nav{display:flex;flex-direction:column;gap:3px;flex:1}
.na{
  display:flex;align-items:center;gap:11px;padding:10px 12px;border-radius:10px;
  color:var(--nav-fg);font-size:14.5px;font-weight:600;
}
.na:hover{background:rgba(255,255,255,.06);color:var(--nav-on);text-decoration:none}
.na.on{background:var(--green);color:#fff}
.na svg{width:17px;height:17px;flex:0 0 auto}
.na .count{margin-left:auto;font-size:12px;font-weight:700;background:rgba(255,255,255,.14);
  padding:1px 8px;border-radius:999px}
.na.on .count{background:rgba(0,0,0,.2)}
.sa-who{border-top:1px solid rgba(255,255,255,.1);padding-top:14px;margin-top:10px}
.sa-who p{margin:0 0 9px;font-size:12px;color:var(--nav-fg);word-break:break-all}

/* ── Main ───────────────────────────────────────────────────────────────── */
.sa-main{flex:1;min-width:0;padding:34px 38px 60px;max-width:1100px}
.ph{margin-bottom:24px}
.ph h1{font-size:27px;font-weight:600;letter-spacing:-.01em}
.ph p{margin:4px 0 0;color:var(--dim);font-size:14.5px}

.stats{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-bottom:34px}
.stat{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:20px 22px}
.stat .k{font-size:11.5px;font-weight:700;letter-spacing:.09em;text-transform:uppercase;color:var(--dim)}
.stat .v{font-family:'ClashDisplay',sans-serif;font-size:33px;font-weight:600;color:var(--ink);
  margin-top:6px;font-variant-numeric:tabular-nums}
.stat.hot .v{color:var(--green)}

.filters{display:flex;gap:8px;margin-bottom:16px}
.fb{padding:7px 16px;border:1px solid var(--line);border-radius:999px;background:var(--card);
  font-size:13.5px;font-weight:700;color:var(--body);cursor:pointer}
.fb:hover{border-color:var(--green)}
.fb.on{background:var(--green);border-color:var(--green);color:#fff}

.tk-list{display:flex;flex-direction:column;gap:9px}
.tk{display:grid;grid-template-columns:78px 1fr auto;gap:14px;align-items:center;width:100%;
  text-align:left;cursor:pointer;background:var(--card);border:1px solid var(--line);
  border-radius:13px;padding:14px 17px}
.tk:hover{border-color:var(--green);box-shadow:0 4px 14px rgba(20,29,23,.06)}
.tk .ref{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:13px;font-weight:700;
  color:var(--green);font-variant-numeric:tabular-nums}
.tk .mid{min-width:0}
.tk .sub{display:block;font-weight:700;color:var(--ink);font-size:15px;
  overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.tk .meta{display:block;font-size:12.5px;color:var(--dim);margin-top:2px}
.tk .right{display:flex;align-items:center;gap:10px}

.pill{font-size:10.5px;font-weight:700;letter-spacing:.07em;text-transform:uppercase;
  padding:3px 10px;border-radius:999px;white-space:nowrap}
.pill.open{background:var(--green-sf);color:var(--green-dk)}
.pill.closed{background:var(--pill-bg);color:var(--dim)}
.pill.new{background:var(--amber-sf);color:var(--amber)}

.empty{background:var(--card);border:1px dashed var(--line);border-radius:14px;
  padding:42px;text-align:center;color:var(--dim)}

/* ── Ticket ─────────────────────────────────────────────────────────────── */
.back{display:inline-flex;align-items:center;gap:7px;background:none;border:none;
  color:var(--dim);font-size:14px;font-weight:600;cursor:pointer;padding:0;margin-bottom:16px}
.back:hover{color:var(--green)}
.card{background:var(--card);border:1px solid var(--line);border-radius:16px;
  padding:24px 26px;margin-bottom:16px}
.tk-head{display:flex;align-items:flex-start;gap:14px;flex-wrap:wrap;margin-bottom:18px}
.tk-head .ref{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:13px;
  font-weight:700;color:var(--green)}
.tk-head h2{font-size:22px;font-weight:600;margin-top:3px}
.facts{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:2px 20px;
  border-top:1px solid var(--line);padding-top:16px}
.fact .k{font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--dim)}
.fact .v{font-size:14.5px;color:var(--ink);word-break:break-word}
.msg{white-space:pre-wrap;line-height:1.7;background:var(--green-sf);
  border-left:3px solid var(--green);border-radius:0 10px 10px 0;padding:16px 20px}
.sec-t{font-size:11.5px;font-weight:700;letter-spacing:.09em;text-transform:uppercase;
  color:var(--dim);margin-bottom:11px}
.rep{border:1px solid var(--line);border-radius:12px;padding:14px 17px;margin-bottom:9px;background:var(--card)}
.rep .h{font-size:12.5px;color:var(--dim);margin-bottom:5px}
.rep .b{white-space:pre-wrap;line-height:1.65;color:var(--ink)}

.fld{display:flex;flex-direction:column;gap:6px;margin-bottom:14px}
.fld > span{font-size:13px;font-weight:700;color:var(--ink)}
input,select,textarea{font-family:inherit;font-size:15px;color:var(--ink);background:var(--card);
  border:1px solid var(--line);border-radius:10px;padding:11px 13px;width:100%}
textarea{resize:vertical;line-height:1.6}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--green);
  box-shadow:0 0 0 3px rgba(62,154,82,.15)}
.btn{padding:11px 22px;border:none;border-radius:10px;background:var(--green);color:#fff;
  font-weight:700;font-size:14.5px;cursor:pointer}
.btn:hover:not(:disabled){background:var(--green-dk)}
.btn:disabled{opacity:.55;cursor:default}
.btn.ghost{background:var(--card);border:1px solid var(--line);color:var(--body)}
.btn.ghost:hover{border-color:var(--green);color:var(--green);background:var(--card)}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.ctrl-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.err{margin:10px 0 0;color:#B3261E;font-size:14px;font-weight:600}
.ok{margin:10px 0 0;color:var(--green-dk);font-size:14px;font-weight:600}

@media (max-width:900px){
  .sa{flex-direction:column}
  .sa-nav{flex:auto;width:100%;height:auto;position:static;flex-direction:row;
    align-items:center;gap:10px;padding:12px 14px}
  .sa-nav .mark{margin:0 10px 0 4px}
  .sa-nav nav{flex-direction:row;flex:1}
  .sa-who{border:none;margin:0;padding:0}
  .sa-who p{display:none}
  .sa-main{padding:22px 16px 48px}
  .stats{grid-template-columns:1fr}
  .ctrl-grid{grid-template-columns:1fr}
  .tk{grid-template-columns:1fr;gap:6px}
}

/* ── Metrics ────────────────────────────────────────────────────────────── */
.mt{width:100%;border-collapse:collapse;background:var(--card);border:1px solid var(--line);
  border-radius:14px;overflow:hidden}
.mt th{text-align:left;font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;
  color:var(--dim);padding:13px 16px;border-bottom:1px solid var(--line);background:var(--sub2)}
.mt td{padding:13px 16px;border-bottom:1px solid var(--line);font-variant-numeric:tabular-nums;
  vertical-align:middle}
.mt tr:last-child td{border-bottom:none}
.mt th:not(:first-child),.mt td:not(:first-child){width:110px}
.mt-t{display:block;font-weight:700;color:var(--ink)}
.mt-c{display:block;font-size:12.5px;color:var(--dim)}
.bar{height:6px;border-radius:999px;background:var(--pill-bg);overflow:hidden;margin-bottom:5px}
.bar i{display:block;height:100%;border-radius:999px}
.bar i.good{background:var(--green)}
.bar i.mid{background:#E2A93C}
.bar i.bad{background:#D4574B}
.pctv{font-size:12.5px;font-weight:700;color:var(--dim)}
@media (max-width:900px){ .mt th:not(:first-child),.mt td:not(:first-child){width:auto} }

/* Theme toggle, sitting with the account controls at the foot of the rail. */
.themebtn{
  display:flex;align-items:center;justify-content:center;gap:9px;width:100%;
  padding:9px 12px;margin-bottom:8px;border:1px solid rgba(255,255,255,.14);
  border-radius:10px;background:transparent;color:var(--nav-fg);
  font-size:13.5px;font-weight:600;cursor:pointer;
}
.themebtn:hover{background:rgba(255,255,255,.06);color:var(--nav-on)}
.themebtn svg{width:16px;height:16px}
.themebtn .sun,.themebtn .lbl-dark{display:none}
:root[data-theme="dark"] .themebtn .sun,
:root[data-theme="dark"] .themebtn .lbl-dark{display:block}
:root[data-theme="dark"] .themebtn .moon,
:root[data-theme="dark"] .themebtn .lbl-light{display:none}
@media (prefers-color-scheme: dark){
  :root:not([data-theme="light"]) .themebtn .sun,
  :root:not([data-theme="light"]) .themebtn .lbl-dark{display:block}
  :root:not([data-theme="light"]) .themebtn .moon,
  :root:not([data-theme="light"]) .themebtn .lbl-light{display:none}
}

/* A control, not a field, so it fills the column the select used to. */
.btn.wide{width:100%}
/* Inbound replies. Tinted and flush left against the outbound ones so a
   thread can be skimmed without reading every header. */
.rep.in{background:var(--green-sf);border-color:transparent}
.rep.in .h{color:var(--green-dk);font-weight:700}